Complete Service Visibility

When you become a MLAN Consulting Service Desk customer, you gain a window into our service. Our invaluable Customer Portal allows you to see and report on comprehensive service statistics, including the availability and performance of many of your contracted services and servers on which your business operates.

Beyond that, you can track comprehensive virus and spam metrics, including the number of viruses and spam that are blocked or quarantined (when contracted for MLAN Consulting Managed Messaging Services).

Easy Case Management

Anytime you call our Customer Care Center with a problem or question, the tracking process begins. You can view metrics on our call queue, answer and talk times, and calls abandoned.

With our customer portal, you can easily review the status of all your cases, including visibility into open cases, closed cases, top five types of problems, top five support users, and more. With this information, you can pinpoint problem trends and user issues to determine where additional training is in order.