Managed Desktop
Managed Desktop Services
What if there was a way to increase productivity, protect your IT infrastructure, reduce downtime and save money?
Managed desktop services from MLAN Consulting San Diego provide everything you need, from hardware, software and system implementation, to proactive network management and security, with 24×7x365 service desk support. Managed desktop delivers a secure, reliable and cost effective IT infrastructure for your organization.
With Complete managed desktop service from MLAN Consulting San Diego, you get enterprise-quality desktop management, at small- and medium-sized business prices.
Desktop Downtime can Cost your Organization Time and Money
According to IT analyst Gartner, a poorly managed desktop can cost you up to 40% more than necessary. Effective desktop management is one of the most effective ways to reduce Total Cost of Ownership (TCO) on your IT hardware. A well-managed desktop gives you control over your IT costs.
MLAN Consulting Complete gives you affordable peace-of-mind you can count on.
Service Desk with Managed Desktop Services
Our world class service desk is designed with your organization in mind. With one single, toll-free call or email, you will receive responsive, personal support from a technical expert trained to find and fix your technology troubles quickly. If necessary, our IT experts can remotely access user workstations for immediate resolution. Our service desk is at your service 24 hours a day, 7 days a week.
At MLAN Consulting, we pride ourselves on our ability to solve your problems and answer many of your questions on the first call. If our experts are not able to quickly resolve the problem we immediately escalate the issue to second and third-level engineers and, if necessary, dispatch an engineer to your site. In addition, your employees can call the help desk directly any time they have an IT question or problem.
Managed Desktop Features and Benefits
| Management | |
| Features | Benefits |
| Data backup and recovery service including complete restoration of lost or damaged work stations | Keeps your organization up and running if a disaster does strike |
| Organization of servers, routers, work stations and network equipment | Infrastructure management minimizes network downtime |
| Software management | Speeds application installation and upgrades |
| Deploy secure remote access solutions for mobile workers | Saves your organization time and money |
| Management of high speed internet access, directory domain name service and messaging/email | Ensures efficiency for employees and systems |
| Support | |
| Features | Benefits |
| Around-the-clock support, 24×7x365, from our Help Desk | Frees your staff for other tasks to improve productivity |
| Software management and support from our expert IT professionals | A single point of contact for your IT/technical issues |
| 24×7x365 network monitoring and management | Alerts you to network issues and resolves issues, before they become problems |
| Hardware break/fix support | Provides assistance and escalation of issues to expedite a resolution |
| Security virus protection, spam filtering, adware/spyware protection | Protects users from new threats that arrive daily |
| Protect | |
| Features | Benefits |
| Enterprise class firewalls provide protection from unauthorized access, via the public internet | Eliminates risk, to ensure maximum uptime, while protecting your data |
| Anti-virus, spam filtering, and adware/spyware protection is updated automatically from MLAN Consulting’s network center as often as necessary, sometimes multiple times a day | Improves performance and productivity. Protects every computer in your network from new threats that arrive daily |
| Email attachments are automatically scanned, eliminating damage from viruses and other threats | Protects email to ensure maximum uptime |
| Authentication and authorization of users enables secure remote access | Protects the network and your data from unauthorized users |
| Encrypted wireless transmission and file level encryption | Preserves the integrity of sensitive customer data |
Contact MLAN Consulting for more information or call 858-768-2235.